Travel conditions

EU directive

The combined travel services offered to you constitute a package within the meaning of Directive (EU) 2015/2302. Therefore, you are covered by all EU rights applicable to package travel.

Travel guarantee

Required travel guarantees are provided to the Swedish Agency for Administrative and Financial Services by law. The travel guarantee can provide you with compensation if you have purchased a trip that is cancelled or interrupted if the organizer has gone bankrupt. You can then apply for compensation from the travel guarantee.

General terms and conditions

The Swedish Package Travel Act and the Travel Guarantee Act apply when you purchase a trip from Experience Transylvania. Should a dispute arise, there are clear rules that apply to you as a consumer. Our travel company also has supplementary terms and conditions.

Special conditions

These are Experience Transylvania's supplementary travel conditions that apply to all trips. In cases where the general package travel conditions and the supplementary travel conditions conflict, the supplementary travel conditions apply.

GENERAL TRAVEL TERMS AND CONDITIONS FOR PACKAGE TRAVEL

The general terms and conditions agreed within the industry on June 28, 2018 (revised on May 20, 2021) and the organizer's special terms and conditions, which are stated next to italics, apply to the trip.

The tour operator has the right to apply special conditions that deviate from the general ones, if the application of special conditions is justified by the special nature of the trip, special provisions regarding the mode of transport (such as booking and sales conditions for regular flights), deviating accommodation conditions due to the special nature of the trip or special circumstances at the destination. The special conditions may not conflict with the Package Travel Act to the detriment of the traveler.

The general and special terms and conditions are part of the agreement that is concluded upon the traveler's payment of the booking deposit.

1. THE AGREEMENT

1.1 The agreement becomes binding on the parties when the organizer has confirmed the traveler's order in writing, unless otherwise agreed. The organizer must confirm the traveler's order without delay. The right of withdrawal does not apply to package travel agreements.

1.2 The lead traveler is the person in whose name the agreement has been made. The lead traveler is stated first in the travel documents or in another clear manner. The lead traveler is responsible for payment according to the agreement. All changes and any cancellations must be made by the lead traveler. Exceptions may be made if the lead traveler becomes seriously ill and is unable to carry out the change or cancellation. The lead traveler is responsible for providing the organizer with correct booking details for other travelers covered by the agreement. Any refund will be made to the lead traveler.

1.3 If the traveler is under 18 years of age and traveling without a guardian, this must be stated at the time of booking. Some trips may require an age limit that may be higher than 18 years. Information will be provided at the time of booking.

1.4 The departure and return times in the booking confirmation are preliminary. The organizer shall specify the departure times that will apply to the trip as soon as possible and if possible no later than 20 days before departure.

1.5 The organizer shall provide general information about passport and visa requirements.

1.6 The organizer shall provide general information about health regulations for the destination.

1.7 Connecting trips or special arrangements are included in the package travel agreement only if these are booked together and at the same time with the services included in the package travel or if these are sold together with other services for a total price.

1.8 Any wishes or special services requested by the traveler are only included in the agreement if these have been expressly confirmed in writing by the organizer.

1.9 The traveler is obliged to check the booking confirmation/travel documents as soon as they are received and that all information is correct, including that the name is spelled correctly and matches the passport. Any errors must be reported as soon as possible. The organizer reserves the right to charge a fee corresponding to the actual cost of correcting incorrect information, plus reasonable compensation for the additional work that the correction entails. If the error is due to the organizer or someone hired by it, the correction shall be made at no cost to the traveler.

1.10 The main traveler must immediately notify the organizer of any changes to address, email address, telephone number or other information of importance to the organizer's ability to contact the traveler.

1.11 For certain trips, a minimum number of participants is required in order for the trip to take place. In such cases, the traveler shall receive clear information about this at the latest at the time of booking.

1.12 If flight tickets are part of the package tour, they must be used in the correct order. The traveler cannot use only a return ticket when both a return and a return flight have been booked, or only part of a flight. If the ticket is not used from the start, the remaining parts will be cancelled.

2. PRICE AND PAYMENT

2.1 The price shall be stated in such a way that the price of the entire trip is clearly stated. The price shall include all services included in the contract as well as mandatory supplements, taxes and fees.

2.2 The traveler must pay the price of the trip no later than the time stated in the agreement.

2.3 The organizer may charge a first partial payment (registration fee) in connection with the booking confirmation. The registration fee must be reasonable in relation to the price of the trip and the other circumstances.

2.4 If the traveler does not pay the price of the trip in accordance with the agreement, the organizer has the right to cancel the agreement and charge reasonable compensation.

2.5 Unless otherwise expressly stated, the price of the trip is based on accommodation for two people in a shared double room. In the event of accommodation for only one person in a double room or larger rooms intended for more than one person, the organizer has the right to charge a surcharge.

2.6 The organizer is also obliged to inform the traveler about any costs that may arise.

3. THE TRAVELER'S RIGHT TO CHANGE AND CANCELLATION

3.1 The traveler has the right to change the agreement if the organizer allows this. Changes to the agreement may result in additional costs for the traveler from the organizer or others.

3.2 The traveler has the right to cancel the trip. The organizer reserves the right to request compensation from the traveler for the costs that the organizer incurs as a result of the cancellation. The organizer may set reasonable standardized cancellation fees based on the time of cancellation. If the organizer has not set any standardized cancellation fees, the organizer is entitled to a reasonable cancellation fee.

4. THE TRAVELER'S RIGHT TO ASSIGN THE AGREEMENT

4.1 The traveler may transfer the agreement to someone who meets all the conditions for participating in the trip. Such a condition may, for example, be that the transport company or other party hired by the organizer in accordance with applicable regulations must accept a change of traveler. The traveler must notify the organizer or retailer of the transfer in a reasonable time before departure. Notification made no later than seven days before departure is always considered to have been made in a reasonable time.

4.2 The organizer may charge a reasonable fee for the transfer. The fee may not exceed the costs incurred by the organizer in connection with the transfer. The organizer must show how the cost has been calculated.

4.3 The transferor and the transferee are jointly and severally liable towards the organizer or retailer for all that remains to be paid for the trip and for the additional costs incurred by the transfer.

5. CHANGES BEFORE DEPARTURE

5.1 Change of contract terms The organizer has the right to make changes to the contract provided that the organizer informs the traveler about the change in a clear, understandable and prominent manner on a durable medium. If the change is insignificant, for example minor changes to flight times, the traveler is not entitled to a price reduction or compensation. In the event of significant changes to the trip, the traveler shall, if possible, be offered an alternative trip or the right to terminate the contract without a cancellation fee.

5.2 Price change 5.2.1 The organizer may increase the price of the trip if the increase is due to changes in fuel costs, taxes and public charges or exchange rates.

5.2.2 The price of the trip may be increased by an amount corresponding to the traveler's share of the cost increase incurred by the organizer. The right to a price increase only exists if the total cost increase exceeds SEK 100 per booking.

5.2.3 The price of the trip shall be reduced if the organizer's costs, for the reasons stated above, decrease by a total of at least SEK 100 per booking. The organizer may make deductions for actual administrative costs when reducing the price.

5.2.4 The organizer shall notify the traveler of the price changes as soon as possible. The notification shall include a justification for the change and a calculation.

5.2.5 The price may not be increased nor need to be reduced during the last 20 days before the agreed departure date.

5.2.6 The organizer may waive the right to increase the price in accordance with 5.2.1 in its special terms and conditions. In such a case, the organizer is not required to reduce the price in accordance with 5.2.3.

5.3 The traveler's right to terminate the contract without cancellation fee 5.3.1 If the traveler wishes to terminate the contract due to a material change, e.g. if the price is increased by more than 8% of the total price of the package, the traveler must notify the organizer that the contract is terminated within a reasonable time specified by the organizer from the time the organizer informed the traveler of the change. If the traveler does not do so, the traveler will be bound by the new contract.

5.3.2 If the package travel contract is terminated, the organizer must refund the full price of the trip without undue delay and no later than 14 days after the contract was terminated.

5.4 The organiser's and the traveller's right to terminate the contract in the event of unavoidable and extraordinary events 5.4.1 Both the organiser and the traveller have the right to terminate the contract if the implementation of the package holiday or the transport of passengers to the destination is significantly affected by unavoidable and extraordinary events at the destination or in its immediate vicinity. Unavoidable and extraordinary circumstances refer to, for example, serious security problems such as war, terrorism, outbreak of serious disease or natural disasters. In such cases, the traveller has the right to terminate the contract without paying any cancellation fee. If the organiser terminates the contract in accordance with this clause, the traveller is not entitled to compensation. In such cases, the traveller is entitled to a full refund in the manner set out in 5.3.2. 5.4.2 The traveller is not entitled to terminate the contract if the unavoidable and extraordinary events were generally known at the time the contract was concluded. 5.4.3 In order to investigate whether the incident is of such a serious nature as stated above, expert Swedish or international authorities shall be consulted. From 14 days before departure, a valid advice from the Ministry of Foreign Affairs is grounds for termination if the advice covers the time of the traveller's journey. A valid advice from the Ministry of Foreign Affairs shall also be considered grounds for termination if it is otherwise clear that the circumstances on which the advice is based affect or will affect the destination at the time of the traveller's journey.

6. ORGANIZER'S RESPONSIBILITY

6.1 Failure to perform If a travel service is not performed in accordance with the contract, the organizer shall remedy the defect within a reasonable time. However, the organizer is not obliged to remedy the defect if this is impossible or if the remedy would entail disproportionate costs. If the organizer does not remedy the defect, the traveler may be entitled to a price reduction and damages.

6.2 Material defects 6.2.1 If, after departure, a substantial part of the agreed services cannot be provided, the organiser shall, if possible, arrange equivalent or at least equivalent alternatives at no extra cost to the traveller. If the organiser is unable to offer this, the organiser may offer alternatives of lower quality in combination with a reasonable price reduction. The traveller may only reject such alternatives if these cannot be considered comparable to those that would have been provided under the agreement or if the price reduction offered cannot be considered reasonable. 6.2.2 If the organiser is unable to offer any alternatives or if the traveller is entitled to reject such alternatives under 6.2.1., the traveller may be entitled to a price reduction and damages. 6.2.3 In the event of defects that significantly affect the implementation of the package travel and that the organiser has not remedied within a reasonable time, the traveller may terminate the agreement and may also be entitled to a price reduction and damages. 6.2.4 If the organizer cannot offer any alternative or if the traveler has the right to reject such alternatives according to 6.2.1., or if the traveler has terminated the agreement according to 6.2.3, the traveler is entitled to equivalent transport home without unnecessary delay and at no extra cost if the package includes transport and the traveler is at the destination.

7. PRICE DEDUCTIONS AND DAMAGES

7.1 Price reductions will not be made if the organizer can show that the error is due to the traveler.

7.2 The traveler is not entitled to compensation if the organizer proves that the fault is due to the traveler or to a third party who is not connected with the provision of travel services included in the package, or if the fault is due to unavoidable and extraordinary events.

7.3 If the fault is due to someone the organizer has hired, the organizer is exempt from liability for damages under these travel conditions only if the person the organizer has hired is also exempt under that provision. The same applies if the fault is due to someone else at an earlier stage.

7.4 There is no right to compensation due to the organizer cancelling the trip if the organizer shows that fewer people than the minimum number specified in the agreement have registered for the trip and the traveler is notified in writing within a period specified in the agreement that the trip has been cancelled.

Notification of a trip cancellation must be submitted no later than

• 20 days before departure if the trip lasts longer than 6 days
• 7 days before departure if the trip lasts between 2 and 6 days
• 48 hours before departure if the trip lasts less than 2 days

7.5 Damages under these terms and conditions include compensation for pure financial loss, personal injury and property damage. The traveler is obliged to limit the damage as much as possible.

7.6 Unless otherwise limited by the Package Travel Act or other mandatory legislation, the organizer's liability for damage is limited to three times the price of the package tour. However, this limitation does not apply to personal injury or damage caused intentionally or through negligence.

8. COMPLAINT

8.1 The traveler may only claim defects in the agreed services if he notifies the organizer or retailer of the defect within a reasonable time after noticing or noticing the defect. This must be done as soon as possible and if possible at the destination. When determining any price reduction or compensation for damages, the time at which the traveler made the complaint is taken into account if such notification would have meant that the organizer could have remedied the defect.

8.2 Notwithstanding clause 8.1, the traveler may claim fault if the organizer or retailer has acted grossly negligently or in breach of good faith.

9. TRAVELER'S RESPONSIBILITY DURING THE TRIP

9.1 The organizer's instructions The traveler is obliged to follow the instructions for the implementation of the trip provided by the tour leader or by another person hired by the organizer. The traveler is obliged to respect the rules of order that apply to the trip and at the destination and to behave in a way that does not disturb fellow travelers or others. If the traveler materially violates this, the organizer may cancel the agreement without the traveler being entitled to compensation or refund.

9.2 The traveler's liability for damage The traveler is liable for any damages due to damage that the traveler causes to the organizer through negligence.

9.3 The traveler's responsibility for formalities 9.3.1 The traveler is responsible for observing the necessary formalities for the implementation of the trip, such as possession of a valid passport, visa, vaccinations, and insurance. 9.3.2 The traveler must have completed check-in for all transport services included in the package tour in accordance with the itinerary or other instructions from the organizer or carrier. 9.3.3 The traveler is responsible for all costs arising from deficiencies in the aforementioned formalities, such as repatriation due to lack of a passport, unless the deficiencies were caused by incorrect information from the organizer or retailer. 9.3.4 The traveler is responsible for taking note of information provided by the organizer.

9.4 Deviation from the arrangement Travelers who deviate from the arrangement after the trip has begun are obliged to notify the organizer or their representative.

10. THE ORGANIZER'S OBLIGATION TO PROVIDE ASSISTANCE

If the traveller encounters difficulties during the journey, the organiser is obliged to provide appropriate assistance without undue delay. Such assistance may include information on health services, local authorities and consular assistance. The organiser is entitled to charge a reasonable fee for such assistance if the situation was caused intentionally or through negligence on the part of the traveller.

11. DISPUTE RESOLUTION

The parties should try to resolve any dispute concerning the interpretation or application of the agreement on their own. If the parties cannot agree, the dispute may be heard by the Swedish General Complaints Board or by a general court. A dispute may also be heard via the European Commission's online platform: http://ec.europa.eu/odr.

SPECIAL TERMS AND CONDITIONS The terms and conditions below supplement the general travel terms and conditions.

Registration for the trip and payment

The trips are booked via our registration form. A confirmation will be sent by email to the address you have provided. You can register your interest in a trip by using the form on our website, but a valid booking is made via the form you receive from us where you enter your name, passport information, etc. It is important to enter your name exactly as it is spelled in the machine-readable part of your passport. The agreement between Experience Transylvania and you as a traveler is binding when you have received a booking confirmation in writing and paid the booking fee.

Payment of the registration fee, 3000 SEK unless otherwise stated, must be made within 10 days to bankgiro 837-7434 or via Swish. Payment by card can be made in our store. Always wait for an invoice from us to make the payment.

We only send literature tips, practical information before the trip and final invoices via email. Departure information and travel documents are sent approximately 10 days before departure. If necessary, we can also send these via regular mail, but this can take a long time and we try to avoid printing and using paper documents when it is not necessary for environmental reasons.

Final payment must be received by Experience Transylvania no later than 30-60 days before departure, depending on the destination and the terms and conditions of our partners. These terms and conditions are communicated at the time of booking.

It is your responsibility as a traveler to notify our staff if you change your contact information, so that we can reach you and provide you with the correct information in a timely manner. Additional costs for any name change or rebooking after the agreement has become binding will be charged to the traveler.

Cancellation of the trip Cancellation of the trip must be made immediately, in writing, to info@transylvania.se, as soon as obstacles to the trip arise.

If you have cancellation insurance with your insurance company, you file a claim with the insurance company or card company that handles your cancellation insurance and any refund will be settled between you and the insurance company according to their insurance terms and conditions.

The registration fee is non-refundable after 10 days after payment (open purchase principle).

If cancelled 60 days before departure or later, the cancellation fee is the entire trip price.

If other conditions are stated in the travel description, these apply.

Cancellation protectionCancellation protection is not offered by our travel company. We recommend that you take out extended travel protection in your home insurance or through the insurance companies we mentioned above, so that cancellation protection is also included.

Travel insuranceIt is your responsibility to ensure that you have adequate travel insurance for your entire trip. Review your insurance coverage and make sure that you have comprehensive travel insurance that covers illness, accidents and repatriation.

It is of utmost importance to have proper travel insurance that covers all possible needs at the time of booking. Please note that your home insurance may often need to be supplemented. We recommend that you contact Europeiska ERV Reseförsäkring or Gouda Reseförsäkring to ensure that you have complete travel insurance.

Minimum number of participantsIf the minimum number of participants stated in the trip description is not reached, Experience Transylvania has the right to cancel the trip. However, we always do our best to still carry out the trip if possible, but this often entails cost savings on certain activities or possible price supplements. If the price supplement is more than 10% of the trip price, you as a traveler have the right to cancel the trip and get a full refund of the amount you paid to us. However, we do not refund other costs that may have arisen for you due to the trip, such as connecting flights, trains, costs with animal boarding houses, etc. It is also possible to change the trip or departure without a cancellation fee. We will notify you in good time if the trip is canceled and absolutely no later than 30 days before departure. If the trip is canceled due to the travel company's decision, the full amount you paid to Experience Transylvania for the trip will be refunded. If the number drops below 10 people, we will issue individual flight tickets. These are paid at the same time as they are booked, which means that we will have to charge for these directly via Swish. This amount will be deducted upon final payment.

Passport and VisaPassport is required on all our trips. It is your responsibility as a traveler to have a full passport with a couple of blank pages. The passport must be valid for at least 6 months after your return home.

A visa is not required for our usual travel destinations.

If a visa is required for a specific destination, it is your responsibility to arrange it, but we can assist with guidance.

Our passport and visa instructions apply to Swedish citizens. If you have another nationality or dual citizenship, different rules may apply. However, we always refer to the respective country's embassy for the most up-to-date information.

Connecting connectionsAlways check with us before booking your own connecting flight, train or bus. You should always book refundable or changeable tickets for connecting connections. Our company does not reimburse cancellation costs for your own booked connecting connections due to flight schedule changes made by the airline or if the trip is cancelled due to insufficient number of participants.

Transfer of a tripIt is permitted to transfer a seat on a booked package tour provided that the person taking over the seat meets the requirements for the trip. If flight tickets have already been issued, these cannot be transferred or refunded.

ComplaintsIf you are not satisfied, you are obliged to report it directly on site to our tour guide and then also to us at the office, so that we have the opportunity to correct the error.

Reservation for typographical errorsExperience Transylvania reserves the right to make changes to information in information materials and on the website about the trip before an agreement has been reached with the traveler. Thereafter, if we are forced to make changes to the travel program, we will notify you in good time.

Conditions of the tripAs travelers in new cultures, humility is our compass. We understand that we often encounter people for whom foreign visitors are not everyday. To create positive encounters and avoid unnecessary misunderstandings, we actively choose to adapt to local customs and practices. This respectful attitude permeates everything – from the way we dress to such obvious things as not littering, smoking, drinking alcohol in an uncontrolled manner, especially not near cooking, and refraining from taking photographs in inappropriate situations or if we notice that certain people do not want to be photographed.

Before your trip, you will receive written information about local customs, and during the trip our experienced tour guide will provide further guidance. Some of our adventures require physical fitness, and it is important that you ensure that you have the necessary conditions to fully enjoy the experience. We always follow the recommendations and regulations of the local authorities in the country we visit.

As an organizer, we want to clearly communicate that we cannot take financial responsibility for events that are beyond our control and are defined as force majeure.

Our travels are about more than just seeing places; they are about encounters. We have unique opportunities to be invited into people’s homes, to listen to their stories and share our own. This authenticity also means that unforeseen events can occur. Illness, relocation or other personal circumstances may mean that planned visits need to be cancelled. Similarly, external factors such as weather, government decisions, changed flight times or other things that we cannot control may lead to adjustments in accommodation or itinerary. In such situations, our goal is always to find an equivalent solution.

By traveling with Experience Transylvania, you accept these conditions, knowing that we are constantly monitoring developments in our destinations and continuously working to improve and deepen our trips. If there are any changes to your specific itinerary, you will be informed of this in good time.